Privacy Policy

Last updated: February 06, 2026

1. Introduction

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical services platform, mobile application, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Identity Information: Name, date of birth, gender, identification numbers
  • Contact Information: Email address, phone number, postal address
  • Medical Information: Medical history, appointment records, prescriptions, test results, health conditions
  • Payment Information: Billing address, payment card details (processed securely through third-party payment processors)
  • Account Information: Username, password, profile preferences

2.2 Automatically Collected Information

When you use our Service, we may automatically collect:

  • Device information (device type, operating system, unique device identifiers)
  • Usage data (pages visited, features used, time spent, click patterns)
  • Location data (with your permission)
  • IP address and browser type
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our medical services, process appointments, and manage patient records
  • Communication: To send appointment reminders, notifications, and respond to your inquiries
  • Medical Care: To enable healthcare providers to deliver appropriate medical treatment and care
  • Payment Processing: To process payments and manage billing
  • Legal Compliance: To comply with legal obligations, healthcare regulations, and respond to legal requests
  • Security: To protect against fraud, unauthorized access, and ensure platform security
  • Analytics: To analyze usage patterns and improve user experience (in anonymized form)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Healthcare Providers

We share your medical information with authorized healthcare providers, doctors, and medical staff who are involved in your care.

4.2 Service Providers

We may share information with third-party service providers who assist us in:

  • Payment processing
  • Cloud hosting and data storage
  • Email and communication services
  • Analytics and performance monitoring

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, including:

  • Compliance with healthcare regulations (HIPAA, GDPR, etc.)
  • Response to legal processes or government requests
  • Protection of rights, property, or safety
  • Prevention of fraud or abuse

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your personal and medical information, including:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection
  • Compliance with healthcare data protection standards (HIPAA, GDPR)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your information (subject to legal and medical record retention requirements)
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to certain processing activities
  • Restriction: Request restriction of processing in certain circumstances
  • Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal and medical information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations and healthcare record retention requirements
  • Resolve disputes and enforce our agreements
  • Maintain medical records as required by law (typically 7-10 years or as mandated by local regulations)

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to facilities located outside your jurisdiction.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: support@mydent.in
  • Phone: +91 9381590963

Data Protection Officer: If you have concerns about how we handle your personal data, you may contact our Data Protection Officer at dpo@example.com.

13. Compliance

This Privacy Policy is designed to comply with:

  • General Data Protection Regulation (GDPR) - for users in the European Union
  • Health Insurance Portability and Accountability Act (HIPAA) - for users in the United States
  • California Consumer Privacy Act (CCPA) - for California residents
  • Other applicable local data protection laws